Refund Policy

At FilesTranslate, we strive to provide high-quality translation and app localisation services. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The delivered work contains significant errors that fail to meet agreed project requirements
• The service was not delivered within the agreed timeframe without prior notice
• The final output substantially differs from the original order scope

All refund requests must be submitted within 5–7 days of delivery.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after service has begun
• Delays caused by incomplete or unclear client materials
• Subjective preferences when work meets professional standards
• Rush service fees once work has started
• Approved revisions already applied

3. Partial Refunds

Partial refunds may be offered when:

• Only a portion of the project fails to meet agreed standards
• Work was partially completed before cancellation

The refund amount will be determined based on completed work and time spent.

4. Refund Request Process

To request a refund, please email: info@filestranslate.com

Include:

• Order number
• Description of the issue
• Supporting examples or documents

We will review and respond within 3–5 business days.

5. Revisions Before Refunds

In most cases, we will first offer free revisions to correct issues before approving a refund. Our goal is client satisfaction.

6. Approved Refund Method

Approved refunds will be processed via the original payment method within 5–10 business days. Processing times may vary by payment provider.

7. Cancellations

• Orders cancelled before work begins may qualify for a full refund
• Orders cancelled after work begins may qualify for partial refunds only
• Completed projects are not eligible for refunds

8. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.

9. Contact Information

For refund-related concerns:

Email: info@filestranslate.com