Privacy Policy

At FilesTranslate (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services, including document translation and app localisation services (“Services”).

By using our website or Services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Company name
• Billing information
• Account login details

b. Service Content

• Documents submitted for translation
• App files, text strings, or localisation materials

c. Technical Information

• IP address
• Browser type
• Device information
• Usage data and cookies

2. How We Use Your Information

We use your data to:

• Provide translation and localisation services
• Communicate about orders and updates
• Process payments
• Improve website performance
• Ensure security and fraud prevention
• Comply with legal obligations

3. Confidentiality of Client Materials

All documents and content submitted are treated as confidential.

We do not sell, share, or publish your materials without consent, except when required by law or necessary to deliver the Services.

4. Sharing of Information

We may share your information with:

• Professional translators and localisation specialists under confidentiality agreements
• Payment processors and IT service providers
• Legal authorities if required by law

We never sell personal data to third parties.

5. Data Storage & Security

We implement industry-standard security measures including:

• Encrypted file transfers
• Secure servers
• Access control systems

While we strive to protect your data, no system is 100% secure.

6. Data Retention

We retain personal data and content only as long as necessary to:

• Fulfil service obligations
• Comply with legal requirements
• Resolve disputes

You may request deletion at any time (subject to legal requirements).

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Withdraw consent

Requests can be sent to info@filestranslate.com.

8. Cookies & Tracking

We use cookies to:

• Improve site performance
• Analyse traffic
• Personalise user experience

You can manage cookies via your browser settings.

9. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices.

10. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date.

12. Contact Us

For privacy-related inquiries:

Email: info@filestranslate.com